At Dermafrique Distribution, we are committed to providing high-quality wholesale skincare products to our customers. We understand that in certain cases, you may require a refund. This Refund Policy outlines the conditions under which refunds may be granted and the procedures for requesting a refund.
Refund Eligibility
We generally do not offer refunds, except in major cases that warrant it, such as:
- Products received in a damaged or defective condition.
- Wrong products delivered, which are different from what was ordered.
- Missing items from your order.
Please note that refunds will not be granted for dissatisfaction with the product or for any other reasons that do not fall under the categories mentioned above.
Refund Procedure
To request a refund, please follow the steps below:
Contact our customer support team at [email protected] within 5 business days of receiving your order, providing a detailed explanation of the issue and any relevant photos or documentation.
Our customer support team will review your request and determine whether your case warrants a refund. We may request additional information if necessary.
If your refund request is approved, we will issue a refund to the original payment method used for the purchase. Please allow 5 business days for the refund to be processed.
Shipping Costs
If your refund request is approved, we will refund the cost of the products and the original shipping charges. However, you will be responsible for the cost of returning the products to us, unless the reason for the refund is due to a damaged, defective, or wrong product being delivered.
Exceptions
Please note that certain products may be exempt from our Refund Policy. This may include products that are marked as non-returnable, clearance items, or special orders. We will clearly indicate on the product listing if a specific product is exempt from our Refund Policy.
Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to periodically review this Refund Policy to stay informed about our refund practices.
Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:
Dermafrique Distribution
Lagos, Nigeria
[email protected]
Your continued use of our website and services constitutes your acceptance of this Refund Policy and any updates or modifications.